The agreement between you and EasySMS when you use our content and services.
Effective June 2026
These terms govern your use of EasySMS content and services. By activating or using any of our services, you agree to these terms. If you do not agree, please do not use them.
EasySMS is a mobile content and messaging service based in Nairobi, Kenya. We operate independently and are solely responsible for the services described here.
You may use our services if you are at least eighteen years old, or younger with the consent and supervision of a parent or guardian, and if you hold a valid mobile line on a supported Kenyan network. You are responsible for any activity on your line.
Our content and services include, among other things:
We may add, change or withdraw any content or service at any time. Some services depend on your handset, your network and your location.
Each service has its own way to start. For content such as games, trivia, motivation, faith and news, you activate by tapping the campaign link we provide or by sending the code we assign you. For Skiza tones and Tangaza Biashara, a business sets up its tone with our team, and that business’s subscribers then activate the tone by sending an assigned code or tapping a custom link.
Where a content service carries a charge, it is billed to your mobile airtime through your network operator, and the price and billing interval are shown to you before you are charged. Most services are recurring, which means that unless you stop, they renew automatically at the interval shown and your airtime is charged each time. Charges already taken are not refundable except where the law requires it.
Businesses using Skiza tones or Tangaza Biashara are never billed for the tone itself, which is zero-rated. Pricing for those services is based on subscriber numbers and is arranged directly with our team.
You can stop any subscription at any time by texting STOP to the relevant short code, by replying STOP to a message from that service, or by contacting our support team. Once you stop, you will not be charged for the next renewal.
Where a service offers prizes such as airtime, the following apply. You must be an active subscriber to take part. Winners are determined by the rules of that game, which may include scores, speed, leaderboards or a draw, and our decision on winners is final. Prizes are usually credited as airtime to the number you used, carry no cash value, and cannot be transferred or exchanged. We may verify entries, adjust scores, or disqualify anyone we reasonably believe has cheated, used automated tools, or otherwise broken the rules. We may change prize types, amounts or timing.
You agree to use our services lawfully and, for content services, for your own personal, non-commercial use. Business services such as Tangaza Biashara are offered for business promotion. You agree not to interfere with our systems, attempt to access them without authorisation, resell or redistribute our content, or use our services to break the law or the rights of others.
All content we provide, including games, text, audio, video, logos and design, belongs to EasySMS or our licensors and is protected by law. We grant you a personal, limited, non-transferable permission to enjoy the content while you are subscribed. You may not copy, record, redistribute or sell it.
We collect and use limited information, such as your mobile number and your use of the services, to deliver content, bill correctly, run prizes, provide support and improve our services. We handle personal data in line with the Kenya Data Protection Act, 2019, and you have the rights it gives you, including access and correction. For privacy questions you may contact us, or the Office of the Data Protection Commissioner.
We work to keep our services running, but we do not promise they will always be available or uninterrupted. Delivery depends on your network and handset and on factors outside our control. We may carry out maintenance or change how a service works.
Our services are provided on an “as is” and “as available” basis, without warranties of any kind to the extent the law allows. We are not liable for indirect or consequential loss, and our total liability to you for any claim is limited to the amount you paid us for the relevant service in the three months before the claim. Nothing in these terms removes any right you have under Kenyan consumer law that cannot be excluded.
We may update these terms from time to time. We will post the updated version here with a new effective date, and where a change is significant we will give notice by SMS or on our website. Continuing to use our services after a change means you accept the updated terms.
These terms are governed by the laws of Kenya. Any dispute will first be addressed through good-faith discussion, and if it cannot be resolved that way it will be subject to the courts of Kenya.
Questions about these terms or any service can be sent to support@easysms.co.ke. Activation links and codes shown on this site are examples and are issued to you when you sign up.